Data Deletion Instructions

01Who this page is for

If you're a business's customer or patient — you messaged a business over WhatsApp and that business happens to use Berkobot — that business controls your data, and the fastest path is asking them directly. If you'd rather go through us, follow the steps below and we'll route it to the right business account or delete our copy of your data, as applicable.

If you're a Berkobot business client (or a former one), the same steps below apply to your account and business data.

02How to request deletion

Email office@berkobot.com with the subject line "Data Deletion Request."
Include enough information for us to find your data: the phone number that messaged a business through Berkobot, or the business account name/email if you're a business client.
We may reply to confirm the request actually comes from you or an authorized contact for the business, to avoid deleting someone else's data by mistake.
We'll confirm by email once the deletion is complete, and let you know if any part of the data is subject to a legal retention requirement (see below).

03What gets deleted

Your contact details, message history, and booking records held in Berkobot's systems.
Documents you've sent or received through the platform, where we hold a copy.
For business clients: your account, staff logins, and configuration data, once any active billing period ends.

04What we may need to keep, and for how long

Some records can't be deleted immediately even on request, because we're required to keep them:

Billing and payment records — retained for the period required by tax and accounting law.
Security and fraud-prevention logs — retained briefly (typically up to 90 days) where needed to investigate abuse.
Records subject to an open legal obligation — for example, a dispute or a request from a regulator.

Outside of those cases, we aim to complete deletion requests within 30 days.

05Data held directly by WhatsApp

Some data related to your messages is also processed by Meta as the operator of the WhatsApp Business Platform, independent of anything Berkobot stores. To manage that copy of your data, see WhatsApp's own Privacy Policy.

06Contact us

Berkobot
ברקובוט
31 Shpigelman, Netanya, Israel
Email: office@berkobot.com